Will the iPad sell more Blackberries?

If you get an iPad, then the iPhone isn't the right phone for you.

The reason is, the iPhone is great at what it does, but it is crippled in a lot of ways (compared to a Blackberry). Which phone you choose is basically about which priorities are more important. Many reviewers when comparing the two say the solution is simple: Get both (Boy Genius, Crackberry).

Of course that's not a good solution for the rest of us, so that's where the iPad comes in. Allow me to explain.

I own a Macbook and a Blackberry. I use both for work extensively. Having a Mac as my computer, I've been thinking... "maybe I should trade in for an iPhone". Why would I want to do this? Two main reasons: 1) Seamless Integration with my Mac for iTunes and iMovie and 2) the App store.

Reason 1 is more of a convenience issue that I can work around. For example, my Blackbery records video in 3GP which isn't compatible with iMovie, so I have to convert it first. Also, I have to sync my music through the Mac Blackberry desktop instead of iTunes, which is just another step in the process. Not problems I can't work around, so not a reason alone to switch to the iPhone.

The App store on the other hand, may be worth the price of admission. Now, all of the biggie apps you can find on both the Blackberry and the iPhone (Google Maps, Yellow pages, audio streaming apps, Twitter Apps, Shazam, Weather, etc...). Blackberry even has a few biggies that iPhone doesn't have, like a dedicated gMail app, Latitude, and Google voice (for Americans, not available in Canada yet).

But where the iPhone really shines is in the "App for everything" category, and the fact that any software I have for my Mac seems to have a corresponding app for the iPhone. Fox example, I use the todo manager "Things" all the time - which only has an iPhone app. Also, the apps are way slicker on the iPhone in general (There are about a half dozen GPS running programs for BB, but they all look like MS DOS programs). I would hardly define Blackberry apps as graceful or fun to use. Also, forget about finding any games that are actually fun to play on the Blackberry. Oh, and the browser is lame.

But what holds me back from an iPhone is two issues: 1) It's slow at the core smartphone tasks and 2) Apple seems to intentionally cripple it. Let's dive in.

I'm a bit of a blackberry ninja and can whip through a pile of messages in no time, one handed, and can use the keyboard without looking at the keys. If you know your shortcut keys on the BB it is a really efficient machine. I played around with an iPhone for a bit and ran into the following issues:

• Why does it beep in my ear all the time when on a call? What do you mean I can't customize that setting?
• What do you mean I can't run Google latitude while I type an email, what's the point then?
• What do you mean I have to open every email account, SMS account, phone log, instant messaging app separately to get my messages?
• Why does it take me 10 seconds just to open the first email message?
• Why can't I take a picture from the camera app, and send it to Facebook in one click?
• When I pick up the iPhone, why does it only show me the last message that was received?
• How can I tell that there is a message if it's sitting across the desk (i.e. where's the blinky light)
• Where is the flash on the camera?
• Why do I have to stop what I'm doing and pay so much attention to this thing just to make sure I hit the right keys?!

These are all basic smartphone features that the blackberry has had (And does well) for years. It seems sometimes like many iPhone users put up with it because they just don't know any better. When Apple does eventually release these features, every iPhone user will jump and shout for joy that their advanced phone gets the basic features that they should have had from day one. Last year's big features were (drum roll please) copy and paste, video recording, search and sort-of-push technology. Well, kill the fattened calf please, what a miracle. Colour me underwhelmed. Oh, and for Americans, you're stuck with crummy AT&T (In Canada you get the the iPhone on like 6 carriers now, so no issues here).

In comes the iPad, essentially a big iPhone. Why get one if you have an iPhone? Well... it's bigger. It's fun to surf the web on. OK reasons, but I don't think iPhone users are going to rush out to buy an iPad when their iPhone can do most of what an iPad does.

However, for the Blackberry user, the iPad offers the opportunity to have the best of BOTH worlds. You can use all of the cool apps available in the App store (and now the iBookstore as well) AND have the efficiency of a Blackberry.

Without the iPad, choosing between the iPhone and Blackberry is a toss-up depending on your priorities. If you had an iPad and had to choose one phone, I think that the choice between Blackberry and iPhone is easier ... choose the Blackberry.

Apple Magic Mouse Review

When Apple announced it's new "Magic Mouse" this week, a new mouse with a trackpad on the surface of it, I was quick to order one. It arrived this evening and I've had about half an hour to play around with it.

First impressions are, "cool looking mouse". It's very slick indeed, aerodynamic even (as if that were relevant for a mouse). It is a bluetooth device, and synced up easily with my Mac, although I had to download a driver and restart before I could use the advanced features.

Two major negatives on the "second impression":

1. Even at the fasted speed setting, this mouse is sloooow. I couldn't make it from one end of my screen to the other without lifting it up. If you are going to buy this, installing this mouse speed increaser is a must.
2. Despite it's aesthetic appeal, it's definitely form before function. It's really small, made for a small girly hand. There is no way you can rest your hand on this like you would with a regular mouse.

Problem number 2 is fairly typical with Mac hardware, so I'll let that slide. But issue 1 has a huge impact on usability, and I don't understand why Apple would let that issue make it out the gate.

The surface of the mouse is touch sensitive, kind of like a track pad. You can swipe up and down, left or right, like you would on an iPhone to scroll on a webpage. This is definitely it's coolest feature, as it even includes momentum in the scrolling (again, like the iphone).

Also, you can move forward or back in a browser or in iPhoto with a two-finger swipe, which is also handy.

One problem with this though is that if your fingers are at all sticky, the swipe motion is very unnatural and doesn't work very well. I found a few times where my fingers gut stuck while trying to swipe, then I accidentally clicked the mouse and opened something I didn't want to open.

I couldn't help but feel like Apple didn't make the most of the touchpad though. It would be nice if there was a multitouch method to activate expose, spaces or the dashboard. Also, I would like to see a way to zoom into a picture or rotate it built into the mouse.

This mouse had the opportunity to be a revolutionary input device, but I think in it's current form it falls far short. I would recommend this mouse as a "laptop bag" mouse for it's slim wireless form factor rather than an everyday mouse (although I am going to try and give it every day use and see if I can get used to it.)

It is worth saying that this mouse is far and away better than the old "Mighty Mouse", which had trackball problems, travelled too slow and has useless squeeze buttons that made it impossible to pick the mouse of the table while dragging something (a problem amplified by the slow travel speed).

For the next iteration of the magic mouse, what I'm hoping for is a mouse that is ergonomically shaped (i.e. about 3 times the size), a slipperier track pad surface, a few more gestures, and a method to activate expose from the mouse. Hopefully Apple will do this eventually, but I'm not holding my breath.

iPhone-ish Blackberry revealed prematuraly ... in a bad way

Arguably the most anticipated phone after the iPhone is the Blackberry version of a full screen phone. Do a Google search on "Blackberry Thunder" and you'll see rumours back to April or so.

Today the first ever Blackberry Thunder video was leaked on youtube, showing how it works. It is indeed very "iPhone-ish". Some guy with a really annoying voice has a turtle neck pulled up around his face to conceal his identity (poorly). Skip directly to minute 2:55 to see the Blackberry Thunder portion of the video.



Normally, this kind of pre-exposure can actually fuel the hunger for this type of device as it circulates wildly around the internet.

However, this problem is, the introducation of this phone comes not with excitement and praise, but with the words: "I don't like it".

Ouch, RIM has to find some way to counter this bad PR and fast. The intro to the iPhone was like a shock and awe campaign, while RIM gets "I don't like it".

Listen up RIM, your phone may not be ready yet, but you've got to hold a press conference on this thing pronto with a bit of fanfare before the words "I don't like it" become the primary marketing slogan for your phone!

I found a Facebook security hole... sort of

I think I just stumbled upon a fairly big security hole in Facebook.

The other day I mysteriously started receiving these really bizarre text messages on my phone along the lines of the following:

Facebook msg from Jimmy-Joe Bobkins
(Espanola High School)
Subj: hey

"yo homeslice
tried calling you
maybe your out with the boy :D
haha"

"Wierd" I thought. I chalked it up to some dude in Mexico trying to send out mass txt messages to see who would reply so he could scam them. I ignored it.

The next day the messages continued with content like:

"sooo anyways preetty bored , wondering what you were up to, anywayss call
me, lover"
"Umm not that i no of"
"Umm perhaps"
"Lmao"
"sorry"
"Haha no"

Clearly there was some sort of conversation going on there that I was not a part of... but somehow was landing on my phone. What the heck was going on?

I looked up Espanola high school and lo and behold, it wasn't in Mexico at all but rather in a nearby little town. Why would a mass txt message spammer/phisher be based out of Espanola?

Then it hit me, I moved recently and had signed up for a new phone number. I must be getting these facebook messages from whomever had this phone number before me!

Then I realized that if somebody got MY old cell phone number, they would be receiving MY facebook messages!

I quickly logged onto facebook, and changed my profile to update my cell phone number for forwarding txt messages. That should stop somebody else from getting my txt messages. I think it will also stop me from getting these mystery text messages, because I could no longer get the second half of messages when I replied with 'n' to get the remainder of truncated messages.

So, if you use facebook and you change cell numbers, lookout, somebody might be reading your mail!

Mac + Vista + Parallels + Bootcamp + Virtual Machine ... Just don't do it

I'm in week 2 or 3 of my new "Mac" life now, and definitely appreciating some of the finer points of owning a Mac.

However, I do need some windows apps on a fairly regular basis, so I decided to load Windows on as well. There are a few options available to those who want to run windows on a Mac:

1. Use Max "Leopard's" built in "Boot-camp" feature that lets you boot into Windows. This feature is fairly solid, as it gives you a reliable version of windows that uses the full power of your Mac's hardware. The obvious downfall is that you don't have access to your Mac applications unless you reboot into the Mac OS. ALSO, you can't install Windows XP if it's only service pack 1. Bummer, because that's what I had a disk for.
   
2. Use a program like parallels or fusion to create a "virtual PC" and run windows. While running your Mac. This is great because you can run everything at once. The downside is that your computer takes a bit of a performance hit, particularly since you have to "allocate" a certain portion of your RAM and video ram to the windows partition. So if you're running Vista, unless you have at least 2 GB of RAM, you're going to feel the pain. You can also run ANY version of windows, even windows 95 or DOS if you feel particularly nostalgic. Also, unlike boot-camp, you don't have to repartition a portion of your hard drive and allocate it to windows.
   
3. Parallels has a feature where you can use Boot-camp AND a virtual machine, so that you can run a version of windows while running your mac, OR if you want to go full speed, then you can ALSO run the same image of windows in Boot-camp. Presumably, this would give you the best of both worlds.

I was ambitious and opted for running boot-camp & a virtual machine, with Vista. I thought it would be great.

I was wrong.

The reality is, you lose a lot of the benefits of a virtual machine when you do it off of a boot-camp image, such as being able to "pause" the VM, take "snapshots" of the VM (easy backup), being able to "hard reboot" windows and sharing the same files on the desktop and "My documents folders".

So, when Vista would crash or freeze or slow down or run out of video memory (which would be fairly frequently), it would bring the Mac down with it, and I could reboot my mac. ARG! All the benefits of windows, but all it's problems too! This is accentuated by the fact that VISTA is a memory hog, so to try and get it to run better, you have to give it more RAM, which in turn makes your Mac run slower.

Another problem is that if Windows crashes in VM mode, then you can't reboot it in boot-camp mode, and vice versa. You have to reboot it in the mode that it crashed, then turn it off again and reboot to go into the mode you wanted.

My final solution: I'm going to keep running vista, because it's kind of nifty and apparently it's the "future", but only in boot camp mode. If I come across any processor hungry apps (games maybe?) that require windows, then I'll boot into Boot-camp Vista.

I will run my copy of windows XP in VM mode only. It's less of a memory hog so I shouldn't see too much of a hit on my system performance, and I'll be able to run all of my windows apps while in my Mac.

My biggest problem with this solution is that I'm going to have to install all my applications twice. This will be a problem for any apps that have single computer validated license keys (such as business versions of MS Office).

I'll let you know how it goes.

An interesting note: I started installing XP when I started writing this article, and it just finished now. That took about a quarter of the time it normally takes to install XP on a PC!

New Mac User: Day 1

After a year of internal debate, I finally jumped ship to a Mac yesterday. I ended up with a Macbook. After my first day, here are a former PC-er's first impressions:

The Good

• An amoeba could set up a wireless network connection
• It's shiny
• Mac's way of selecting from all your open windows (expose) is WAY better than Vista's fancy but useless cascading windows feature
• Really easy to set up my bluetooth devices
• Configuring the system is fun and straightforward (there's no "Apply" button)
• Built in apps are much much much better than their built in windows equivalents (mail vs. outlook express, itunes vs. media player, imovie vs. movie maker, iphoto vs. windows file system, dashboard vs. MS widgits, spotight vs. buried search)
• Macs extra apps are nifty (garageband & photobooth are fun, calendar can import web calendars, time machine is much more than a "backup" program)
• Surprise surprise, MS Messenger IS available on the Mac
  

The Bad

• The keyboard isn't quite responsive enough
• Macbook pro get's REALLY hot
• Right clicking doesn't work until you change your system preferences
• You can only resize your windows with the bottom right-hand corner of the window
• Safari browser... Why bother when there's Firefox?
  

The Confusing

• File menus show up at the top of the screen, not the app. I couldn't figure out how to find the settings on any of my apps for the first two hours of ownership.
  
• What's with the "squiggly key"?
  
• File system looks like my iPod... weird.
• .dmg files vs. .exe files and "Mounting" programs as devices instead of installing them
• My regularly used shortcut and navigation keys are all different
  

As "easy" as the mac is purported to be... it definitely takes some getting used to for someone born and bred with a PC, but it is fun. It's kind of like learning to ride a bike again. I'm sure I'll have it figured out soon.

Forbes.com completely misses the point about what killed the "CD Market"

I stumbled upon a completely nonsensical article in Forbes.com, a supposedly reputable business analysis site/magazine that shows just how ignorant business-people can be sometimes:

The iPod [ has ...] a proven record of disruption, with customers bypassing record stores to tap into illegal distribution networks, along with Apple's iTunes music store, to fill the up their devices.

The result: Sales of CDs fell more than 30% to 614.9 million units last year from a peak of 881.9 million in 2000, according to the Recording Industry Association.

It should be obvious to anybody that there are many root causes to the demise of the CD industry, but the iPod is not one of them, it simply did the best job of capitalizing on the opportunity. The real causes are:

• The ability to store music in MP3's, a small (reasonably) high fidelity format that could be downloaded in a few minutes over the internet.
  
• Napster, the first truly successful peer-to-peer music sharing network
• The fact that the studios would release CD after CD with one good song, and 12 fillers, and charge $18 for the privilege
  

With these root causes, even without the iPod, CD sales would have fallen dramatically. Forbes is blind not to see this.

To place the demise in the hands of the iPod gives Apple far too much credit.

Forbes goes on to say that shortly Apple will do the same thing to movie rentals that they did to CD sales, and kill blockbuster. However, there are a few key differences:

• Unlike music, movies take a long time to download, and take up a lot of hard drive space
• Watching movies at home is moving towards High definition, and even when compressed, the files are huge. Lower video quality movies (the kind that look fine on an iPod) will be of less appeal to many consumers who own an HDTV
  
• "Bandwith caps" on internet connections though the major internet providers are becoming pervasive, which may actually make it more expensive to download than to rent if you go over your cap.

Forbes goes on to claim that:

[The rental stores'] days might be numbered: The iPod has killed before. It will kill again.

I just have a hard time believing that this will be the case.

$85,000 phone bill? Shame on you Bell...

Sometimes the cell phone industry is just too easy to slam, as is the case with Bell recently charging a customer $85,000 for their cell bill. As reported in the Globe & Mail:

When their son called Bell Mobility, however, he received more bad news. The bill had since climbed to $85,000 because the company was charging him on a per-kilobyte basis.

In what Bell Mobility calls a “goodwill” gesture, it offered to reduce the charges to match the best data plan available for using cellphones as a modem, according to Bell spokesman Mark Langton. He said the outstanding bill now totals $3,243.

This is of course, absurd. What makes it extra-odd is that these types of stories about cell companies seem to come out with a certain amount of regularity, and makes the telecoms like Bell look very very bad.

All it would take to prevent a PR nightmare like this would be to send a daily text message to customers giving minutes used, data used, and current running total for the month.

But of course, they won't do this, because they love making as much $$$ as they can by tricking their customers into spending more than they know they are spending.

UPDATE: Even the American news over at news.com is picking up on this story. Global humiliation for Bell, they did it to themselves.

Competition for the Canadian Cell phone... finally

Next year Canada will hold an auction for 105 MHz of the wireless spectrum, and 40 MHz of it will be reserved for "new entrants", opening the floodgates of competition.

All I can say is... it's about time.

In addition to this, regulators will force existing networks to share their towers, allow roaming at commercial rates, and other consumer-friendly bonuses.

This blogger has ranted against the Canadian cell-phone establishment on a few occasions. What is interesting to see, is how this auction compares to the upcoming US spectrum bid.

In the US auction, Google is offering to bid on the spectrum simply because they want to open it up to competition (because the more people that use data on cell phones, the more mobile search services it can offer). As a condition to bid, Google tried to push the US government to adopt a number of consumer-friendly regulations for the auction.

The government decided to adopt... "a few" of the measures.

Meanwhile in Canada, the regulators a diving in head first, pushing rules that are way beyond even what Google was trying to push the US to do.

Of course, the environment in Canada is different in the US. While competition in the US among Telecoms is scarce, competition in Canada is non-existent.

With only 3 oligopolistic bedfellows (Rogers, Bell, Telus), consumers are paying the price. The regulators had to do something.

And indeed they have done something. Let the war for consumer loyalty based on service value instead of penalties begin!

Rogers, Bell, Telus snub Canadians... again.

Yesterday Google announced that they are releasing an open source operating system (sort of) for mobile handsets, called "Android". They are partnering with over 50 handset makers and service providers across the Globe. The system will be open source, making it easy for developers to work with.

The objective of the project is to make the cell phone internet market more "open", kind of like the way it doesn't matter whether you use a Compaq or a Mac to view the web. Currently service providers in North America are HIGHLY restrictive of what they let cell phone users put on their devices. They also try to control all of the data content (ex. Rogers provides music streaming to your and nobody else if you own a Rogers phone. If done right, this could be very good for consumers.

Not surprisingly, all the Canadian Cell phone providers turned down this partnership opportunity with Google. In Canada we still don't have the iPhone, and once again the Canadian Telcos are demonstrating their monopolistic anti-consumer practices by turning down Google's Android.

Tipping point for Apple?

Back in June I predicted that this back-to-school season would be a phenomenal one for the iMac, signaling a change from small niche player to the beginning of something much bigger. This week my prediction proved true, as iMac sales grew at a rate (30%) twice as fast as the industry. Half of those sales were to first time iMac owners.

Tim Cook, Apple's Chief Operating Officer stated to the press that:

Students helped account for the surge in Mac shipments, during a quarter that Cook called "the most successful back-to-school season we've ever had."

As of Friday, Apple's new operating system (Leopard) was released. I think that as of this week, Apple's little iMac has reached a "Tipping Point" in the PC industry.

In the business world, the term "Tipping Point" is used to refer to point at which a product reaches a certain level of popularity, and conditions are just right, that what were previously gradual sales begin to take off.

And the conditions are right for Apple, Consider the following:

• Windows Vista owners have played with their new computers, and are either underwhelmed or wildly dissatisfied with the upgrade. They are telling their friends.
• Mac OS Leopard just came out, users will love it (I just played with it for an hour at the Mac store). They will tell their friends.
• With the advent of browser based applications (Web 2.0), the web browser is becoming more relevant that Windows, making switching easier.
• You can run your Windows applications on a Mac.
• Brand awareness is at an all time high, thanks to the iPod.
• As of this week, we are no longer waiting for Apple to release products (the iPhone and Leopard have arrived).
• Microsoft is distracted with the Google threat instead of focusing on it's core business, software.
  
• In the hit show 24, the bad guys use PCs, the good guys use iMacs.
  

If I were a betting man, I would venture to say that by this time next year, the iMac will realize a growth rate 5x higher than that of the computer industry.

There are only two things left that are holding them back:

1. Price - Still really high compared to a PC
   
2. Distribution - It's hard to find an Apple store (In Canada), and the big box stores hide iMacs in the back, keeping the PCs prominently on display

Rogers is trying too hard to be cool

I just received the following text message on my Rogers cell phone:

Rogers msg: What's ur opinion? Tell us w/ Txt Ur 2Cents & dwnld content 4chance 2win a laptop & more! Reply WIN b4 Nov28 4info. 2opt out of mktg msgs reply STOP

Wow, what a load of drivel. Rogers is trying to "be cool" by using SMS shorthand, which is used generally by teenagers as a way to quickly send out messages on a cell phone that doesn't have a full keyboard. It is very cumbersome and time consuming to send out a full message on a cell phone.

The Rogers marketing department on the other hand, has all the time in the world to write out a proper message. It probably not even sent from a cell phone.

I can see in my mind, a bunch of Rogers' "suits" sitting around a table saying "hey, if we use SMS shorthand, maybe the kids will think we're cool, and then they'll pay us more money!"

Rogers, you are over-compensating for something (could be your high prices, terrible customer service, locked phones, etc...), and it definitely makes you more "uncool".

WORLD TO TELCOS: The way to be a "cool" company in today's age isn't through cheesy marketing hype... it's by listening and responding to your customers needs (a la Apple & Google)

Anti-Piracy Expectations

This week Google finally announced some new anti-copyright measures for their video-sharing website, Youtube. In a nutshell, the technology creates a "fingerprint" video clips uploaded by the content owners to Youtube, and then compares them against any new clips uploaded.

The major problem with this approach is that it puts quite a burden on content owners. HOWEVER, it is the most advanced tool available for video protection. Content protection online is difficult, because there are simply so many ways to break the rules. As such, we should expect that content protection mechanisms will be evolutionary rather than revolutionary (i.e., we can't solve this problem all at once).

What's interesting is some of the silly criticisms have been arising about this issue.

Boehm National Legal and Policy Center Chairman (U.S) Ken Boehm made one of the silliest comments I've read...

"We think it's too little, too late [...] Google is the most technologically advanced search engine company in the world and in all this interim time when they could have set filters of some sort in place, they chose nothing rather than something that may be not perfect."

Lets break this arguement down:

• Too little too late...: But then he criticizes Google for doing what would have been even less, but earlier ("some sort of filter"). It's also the most anybody has done to protect content.
  
• Google is most technologicall advanced... : Yes they are, AND they now have the most advanced piracy technology technology. Boehm then uses this as a foundation to critisize Google for using techniques that are NOT advanced (... set filters of "some sort" in place). Huh?
• Chose nothing rather than something that may not be perfect.: Actually, they did choose something, they willingly took down content that copyright holders deemed infringing... and it wasn't perfect.

Seriously Mr.Boehm... there are indeed problems with Googles approach, but a little bit of intellectual honesty would be nice, your arguments aren't consistent.

I think a good idea might be to allow copyright holders to flag videos online that violate copyright, then Google would fingerprint those videos and use them for filtering. In this case, the copyright holder wouldn't need to upload nearly as much content, making the process much less onerous.

Don't believe the beavers

Frank and Gordon, those mildly amusing yet irritating Bell Canada mascots would have you believe they are a fun and consumer oriented company. I recently tried to sign up for Bell home phone and internet, and wow, do they ever have poor customer service.

I spent over a MONTH trying to get subscribe to internet with them, and ran into the following problems:

• I had scheduled SIX appointments with their service reps before they showed up.
  
• Their service reps were scheduled to come "sometime between 9am - 5pm", and couldn't be any more accurate. I waited all day for them at home on a few occasions.
  
• You can't call them after 7:00pm on weekdays, or at all on weekends.
• Their customer service lines are in India, and they are not allowed to do anything helpful. I had a problem with my phone not ringing. When they tried to fix it, they asked me to call my line to test it. But I was on my second phone line with them already. When I asked them why they didn't call me, they told me they (a TELECOM company!) weren't allowed to make outgoing calls.
• After spending 5 "business" days to set up a phone line, then it takes another 5 "business" days to set up internet (for a total of 2 weeks). That's if nothing goes wrong. If something does go wrong, you're looking at a month for internet.
  
• They are more expensive than everybody else.
• I couldn't pick up a DSL modem at a Bell store, I had to get it mailed to me
• My DSL Modem didn't arrive on the day it was scheduled to arrive
  

Eventually I switched everything over to Rogers, because it was such a hassle. Interestingly enough, my DSL modem arrived AFTER I switched to Rogers. Go figure.

So, I've come to the conclusion that Bell Canada is pretty much the worst run company in this country, and I have no intention of EVER purchasing ANY service from them again. I throw popcorn at the screen whenever those stupid beavers show up on the commercials.

Somebody, please make them stop defaming our national animal.


UPDATE (Oct 15 2007): We were supposed to finally get internet set up with Rogers today. It didn't work though, because Bell STOLE the phone account without our authorization and switched us back to them. They actually did this a day after they called us trying to get us to switch back to Bell. Someone please... make the incompetence stop!

UPDATE (Nov 6 2007): I finally am set up with Rogers as my internet provider, but Bell slapped me with $120 bill for service they never provided properly since September... and I was SUPPOSED to have over $300 in credits. I told them I'm not paying, now I'm being "investigated".

Use case this!

Can engineers realistically be expected to think of everything that could go wrong with a system they design? Skype customers seem to think so. This week Skype went down for a few days, and on their company blog Skype offers the following interesting explanation:

The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update.

So, essentially, everybody logged on to Skype at the same time after Microsoft made them reboot, and took the entire Skype network down with it. Interesting. This seems like a rather obscure chain of events that would cause a system outage, can Skype Engineers be forgiven for not thinking of it ahead of time?

One of the fundamental activities that any designer (be it software or any type of system) does is to perform "use cases". This basically involves putting a "user" of a system through a number of scenarios to test how they react to the system, and to test how the system holds up.

One of the first "use cases" I remember hearing in about Engineering class was the operation of a surgery laser where if you typed the operation codes in too fast, the safety mechanisms wouldn't engage and instead of targeting cancer cells in controlled bursts, it would fry you something fierce and cause a cancer way worse than what you started with. The argument is made that if the designers had spent sufficient time putting people through expected "use cases", the this would not have happened, thus the Engineers failed.

Could Skype have predicted this situation? They certainly couldn't have tested for it (how do you get 9 million people to log on simultaneously?). The jury is out on this one, but I'm willing to give the engineers some slack... mostly because the service is free, so who am I to complain?

(As a side note, much of the blog-o-sphere finds Skype's explanation too far-fetched to believe)

Rogers' 7 deadly sins of wireless

I recently went through an upgrade process with Rogers, where they signed me on to a new 3 year contract in exchange for a few goodies. While they were very nice to me on the phone, let's get one thing straight, Rogers Wireless in NOT a consumer friendly company.

Lets just get this out there: all Canadian wireless carriers are bad. They do so many anti-consumer activities, it boggles the mind. Since I am a victim of Rogers Wireless, I will use them as my example of choice (but don't look so smug Bell, you've got many issues of your own)

Sin # 1: $35 "set-up" fee
Rogers tried to tell me that they would waive my so-called $35 set-up fee if I renewed with them over the phone, as though I should thank them for this. Since Rogers uses SIM cards, they literally have to do NOTHING when I start using a new phone. I could pop my SIM card into a new phone right now, and Rogers wouldn't know any different. So... what value am I getting exactly from this $35 set up fee? (And no Rogers, I am NOT going to thank you for waiving a fee you should not be charging me in the first place).

The reason they do it: Rogers slaps on the $35 activation fee to discourage you from activating with resellers like Wireless wave and The Source (i.e. little kiosks that you see all over the mall these days). They will miraculously decide to waive the fee if you register with Rogers, which Rogers like because then they don't have to pay the enormous "finders fee" to the kiosks. It's anti-competition, plain and simple.

Consumer friendly solution: No set-up fee

Sin # 2: Locking phones
If you buy a phone through Rogers, it only works with Rogers (unless you may some shady guy in the back of a discount computer store $50 to unlock your phone).

Why they do it: This doesn't even make any sense, because Rogers is the only country wide GSM carrier in Canada, so their phones couldn't work on Telus or Bell even if you wanted them too. So by locking their phones, all Rogers is doing is saying: "Don't move to another country and try to take your phone with you", which is kind of stupid really. One area where it is slightly justified is in the high end phones, where if you were to purchase the phone and then cancel it right away and pay the $200 cancellation penalty, you would actually still be paying less than the sticker price for the device, so this kind of practice is prevented.

Consumer Friendly Solution: Don't lock the phone.

Sin # 3: You have to be a fortune teller
We can buy a 100 minute plan, or a 200 minute plan, etc... and then when we go OVER, we have to pay at a higher rate, and when we go UNDER, we don't get our money back nor do the minutes carry over to the next month. I'm really not sure how they get away with this, because in any other industry, the more you buy, the less you pay per unit, period.

The reason they do it: They know you can't see the future, so they are trying to get you to buy as many minutes as possible, and then scare you into using as few as possible, widening their margins but making consumers angry. Furthermore, having a number of different confusing plans adds the illusion of "choice" to the industry.

Consumer friendly solution: Get rid of this whole "plan" nonsense entirely. Charge based exclusively on usage, where the price decreases the more you use. For example:

• 10 cents for the first 100 minutes
• 7 cents for the next 400 minutes
• 5 cents every minute thereafter

This is simple, understandable, consistent, and makes sense. If plans must continue to exist, make the unused minutes from one month transferable to the next.

Sin # 4: They keep your usage a secret
Rogers is pretty good at telling you at the end of the month how much you have to pay them, just like the utilities do. However, all of the information is kept digitally and accessible at a moments notice, but there is no way to find this information out. How close am I to my 100 minute limit? Have I used to much data? Stories about of people who find out that they used $300 worth of data but had no idea they were doing so. The technology is there to do it, but Rogers refuses.

The Reason they do it: If you use less then your allocated time, they make extra money on you. If you use more, you pay through the nose. Either way, unless you guess the exact amount of time you've used on your plan, you lose, Rogers wins.

Consumer friendly solution: Be able to look up your usage online at any time, and send an SMS message alert to the phone when it's on it's last 20 minutes of airtime for the month.

Sin # 5: Charging for voice-mail AND airtime
If I pay Rogers $5 a month to give me voicemail (they only allow 5 messages), then the only way to retrieve my messages is to call a specified number and spend more of my airtime minutes to check the message. They are double dipping, and completely ripping off the consumer in the process.

The Reason they do it: Oligopolistic greed. If there was real competition, this wouldn't happen.

Consumer friendly solution: Charge EITHER a fixed rate for voicemail, or offer voicemail for free and charge for airtime, don't do both.

Sin # 6: Per minute billing
Lets say the following conversation occurs:

• Jim calls me: "I'm going to see Spiderman, wanna come, its at 7." "Sure, I'll see you at the theatre". Total call time: 38 seconds
  
• Jim calls me again: "I made a mistake, it's at 6:30, better hurry". "Ok, I'm just finishing dinner but I'll be there." Total call time: 22 seconds.
• I call Jim: "I'm going to be late, please pick up a ticket for me". "Sure, no prob man". Total call time: 15 seconds.

Now, the total conversation time was 1 minute and 15 seconds, but Rogers would charge you for 3 minutes. This adds up very fast if you are in the habit of making quick calls. Rogers needs to go back to school to learn to add.

The reason they do it: As if it wasn't difficult enough already to guess how many minutes you've used, it becomes even more difficult when the number of minutes you use is actually more than the amount of time you've talked on the phone! And the less know you know... the more Rogers makes off of you.

Consumer friendly solution: Per-second billing

Sin # 7: Crazy expensive Data Rates
Thomas Purves has posted an interesting chart showing how obscenely expensive our cell phone plans in Canada are, especially when it comes to data rates:

Rogers is 39 times more expensive than New Zealand... need I say more?

The reason the do it: Oligopolistic greed. If there was real competition, this couldn't happen.

Consumer Friendly Solution: Charge a data rate that somebody making under $200,000 a year can afford, then maybe people would start using data services.


Well... Rogers wireless actually has more than 7 sins, but it messes up my blog title if I make more... so I'm going to pretend that it's just seven...

Sin # 7 + 1: Crappy phones:
The good phones are in Asia/Europe, and don't arrive here until years later.

Why they do it: Unlike overseas, the carriers control the distribution channels and bundle phones with plans, taking away your choice. This allows them to wait until the prices for phones are cheaper (for Rogers, not for you). This also prevents you from getting all kind of nifty features that might prevent Rogers from stealing more of your money. An excellent example is Wi-Fi access. Why pay for internet service through the cell network, when you might have access to a free Wi-Fi network at work, home or a coffee shop? If you could do this, less $$$ for Rogers, even though phones like this are available overseas.

Consumer Friendly Solution: Allow phone companies to sell directly to consumers without going through Rogers.


Sound Off: What ticks you off about our lovely Canadian wireless carriers?

The September of iMac?

Apple is now the epitome of cool, but we all know that they are still a small player in the computer market with something like 10% - 15% of the installed computer base. Call it a hunch, but I think that 2007 will be Apple's true breakout year, and that the tipping point will happen in September.

The reasons are simple:

• The iPod is absurdly popular
• The iPhone is absurdly cool (even though it can't reach even close to the popularity levels of the iPod because of it's $500 price tag), and it's coolness will rub off on the Mac brand as a whole
• I (a person who, addicted to the flexibility of the PC, previously swore I would never get a mac, and actively poked fun at those who owned one) am actually thinking about getting a Mac, because I am just plain tired of my PC not working as it should, so I could infer that a lot of other people are thinking the same thing.
• You can now run Windows applications on a Mac, so compatibility has become a non-issue.
  
• September is when School starts.

I would be very curious to walk down a dorm hallway, and see how many new iMacs are in the student dorms, I would put my money on 40% - 60% of all new computers in the hallways being Macs... and if there is a major shift in the dorm rooms, it's only a matter of time before everybody else falls in line.

How to get a Blackberry Curve in Canada

Do you want to get the sleek new Blackberry Curve, but you're Canadian so you can't find it? The curve so far is only available on GSM networks, and Rogers is the only GSM carrier. However, if you go looking for it on the Rogers website list of available blackberries, as of the day of this writing you will not be able to find it.

HOWEVER, that does not mean that they won't sell you one! If you go to the RIM homepage and visit their Blackberry Curve homepage and dig around a little bit, you will find a link that says "where to buy", and will then lead you to a list of providers. Lo and behold, Rogers is on the list! Click through and you will be brought to what seems like a secret page where you can buy the Blackberry Curve from Rogers.

Last Friday I was speaking with a Rogers rep over the phone, and he had never heard of the Curve. I found this quite surprising, as it is the hot new kid on the block. I directed him towards the RIM homepage, where he went and looked at the specs and proclaimed "Wow, that's a pretty neat device, I'm glad you showed me this sir". While looking at the page, I found the "where to buy" link, and proceeded to show the Rogers rep that I could indeed but the Curve from them. The whole process took about an hour, but my Shiny new Blackberry curve arrived in the mail today. Given that you can't even find it on the Rogers homepage, and the reps don't seem to even know it exists, I'm betting that I'm one of the first in Canada (other than RIM employees) to own one. Cool.

Absurd Navigation

You may or may not be aware that Microsoft has released a new version of Office (Office 2007) that dramatically alters the user interface. It is supposed to make it easier to find buried options.

I run MS Outlook 2003 at work, and although I haven't tried 2007 yet, the need for it smacked me in the face today when I tried to do something as simple as uninstall a simple little add-on. I had to go through SEVEN menus. The menu names were as follows:

Tools
-> Options
-> Other
-> General
-> Advanced Options
-> Add-ons

The really funny thing about this menu path is that NONE of the sub menu contain descriptive titles... options, other, general, advanced options!?! Who came up with this ridiculous scheme?

A note to software designers: You should never use a non-descriptive word such as "other" or "general" for a menu, because it just becomes a dumping ground for the many features you haven't thought about how to structure. It will always end in absurdity.

What "Google Level" are you?

In case you haven't noticed, Google seems is gradually taking over the Internet. Therefore, if you're not with Google, you're falling behind the times. Also, the company has managed to garner an almost religious following and commitment to its products.

Many people think of Google as just search, but in reality they offer many many more services. I've noticed that people adopt certain sets of Google services in waves (i.e. you spend a few days "discovering" a certain set of Google's offerings).

People start by learning a certain "set" of products, then wait for a while, then eventually, they will learn another set of products. These products have a natural grouping, and there is a natural progression to learning and using them.

What "Google level" are you?


1. Seeker
You've just discovered the Internet. You are probably pretty old if these are the only features you know about.

• Search, images

2. Dabbler
You have experimented and had fun with some of Google's most accessible offerings.

• News, Maps, Earth, Finance, Scholar, Picassa

3. Disciple
As you use Google you have started discovering some very nifty, useful and fun features. It has started changing the way you work on the computer and on the Internet.

• gMail, Blogger, Personalized home page, Desktop
  
• Nifty search bar tricks
• FireFox (not actually Google... but usually goes hand in hand with Google)

4. Committed
Google is at the center of all your online activities. Even if there are better services available for some things, you are likely to use the Google version anyways... because it's Google.

• Calendar, Talk
  
• Reader, Web Alerts, News Alerts
• Page Creator, Groups,Notebook
• Web Accelerator, Google extensions for Firefox

5. Monk
You and Google are one. You don't need a personal hard drive anymore, your entire life is online. You probably work on multiple computers and can reformat your computer on a whim.

• Docs & Spreadsheets
• Google Apps for your domain

6. Evangelist
You believe and promote Google, and try to make more Googlers. You actively participate and contribute to the Google community.

• gBase, API programming, Google 3D, Code Search

Also of note...

Quirky
This category of tools doesn't really fall into the ordered list. You may use them anywhere along the continuum, but you may not be using these even at the highest levels of Google enlightenment.

• Orkut, Music trends, Transit, SMS, Search by location