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Thursday, December 13, 2007

$85,000 phone bill? Shame on you Bell...

Sometimes the cell phone industry is just too easy to slam, as is the case with Bell recently charging a customer $85,000 for their cell bill. As reported in the Globe & Mail:

When their son called Bell Mobility, however, he received more bad news. The bill had since climbed to $85,000 because the company was charging him on a per-kilobyte basis.

In what Bell Mobility calls a “goodwill” gesture, it offered to reduce the charges to match the best data plan available for using cellphones as a modem, according to Bell spokesman Mark Langton. He said the outstanding bill now totals $3,243.

This is of course, absurd. What makes it extra-odd is that these types of stories about cell companies seem to come out with a certain amount of regularity, and makes the telecoms like Bell look very very bad.

All it would take to prevent a PR nightmare like this would be to send a daily text message to customers giving minutes used, data used, and current running total for the month.

But of course, they won't do this, because they love making as much $$$ as they can by tricking their customers into spending more than they know they are spending.

UPDATE: Even the American news over at news.com is picking up on this story. Global humiliation for Bell, they did it to themselves.

1 comment:

Anonymous said...

her is a website which list the email address of the top Bell Executives, just in case anyone wats to email one of these angels just to say thanks for the great service they offer hehehe http://consumerist.com/consumer/bell-canada/bell-canada-executive-customer-service-contact-info-227822.php?mail2=true